Pengaruh Ketersediaan Fasilitas Pada Ruang Tunggu Terhadap Kepuasan Penumpang di Bandar Udara Sultan Mahmud Badaruddin II Palembang

Authors

  • Rofi Aditya Nugroho Sekolah Tinggi Teknologi Kedirgantaraan
  • Annike Resty Putrie Sekolah Tinggi Teknologi Kedirgantaraan

DOI:

https://doi.org/10.59581/jmki-widyakarya.v2i2.2960

Keywords:

Facility Availability, Waiting Room, Passenger Satisfaction, Sultan Mahmud Badaruddin II Palembang

Abstract

Transportation is a service system in which vehicles and infrastructure are used by the community to facilitate travel between cities and countries. One of the modes of transportation at this time that is developing is air transportation. In the changing transportation industry, there is also a need to maintain, develop and provide airport transportation facilities. With the provision of these facilities, passengers are expected to feel comfortable and safe when traveling by plane. Therefore, airport facilities have now been improved with free wi-fi specifically for air transportation service users so that passengers feel comfortable while waiting for the plane to arrive at the airport lounge. Room temperatures that are too hot or too cold can cause interference. A hot or humid room can cause a psychological reaction in humans. The purpose of this study is to determine the effect of the availability of facilities in the waiting room on passenger satisfaction and to determine how much influence the availability of facilities in the waiting room on passenger satisfaction. The research method that the researchers used in this study is a quantitative method whose processing was tested using the SPSS Version 26 application. Some of these tests include descriptive analysis, simple classical assumptions, coefficients of determination, and hypotheses. Based on the results of the test carried out, a significance test value of 0.000 < 0.05 was obtained and a calculated t value of 16,273 > t table of 1,660 so that it can be said that Ha was accepted and Ho was rejected. Judging from the R square value of 0.730, which means that the variable availability of waiting room facilities (X) affects the variable of passenger satisfaction (Y) at Sultan Mahmud Badaruddin II Airport Palembang by 73.0%.

References

Arifin, B., & Nugroho, A. A. (2018). Pengendalian Suhu Dalam Ruang Berbasis Logika Fuzzy Dengan Menggunakan National Instrument Myrio 1900. In Prosiding Seminar Nasional & Internasional (Vol. 1, No. 1).

Fandy, Tjiptono. (2014). Service Management Mewujudkan Layanan Prima. Edisi Yogyakarta. Andi

Ghozali. (2016). Aplikasi Analisis multivariate Dengan Program IBM SPSS. Semarang: Badan Penerbit Universitas Diponegoro.

Ghozali. (2021). Aplikasi Analisis multivariate Dengan Program IBM SPSS. Semarang: Badan Penerbit Universitas Diponegoro.

Kotler, Philip and Kevin Lane Keller. (2009). Manajemen Pemasaran, Edisi 12 JIlid1, Alih Bahasa: Benjamin Molan. Jakarta: PT. Indeks

Nugroho, H., & Siagian, S. A. (2013). Analisis Bandwidth Jaringan Wifi Studi Kasus di Telkom Jakarta Pusat. Journal ICT, 4(7).

Nurfajriyani, I., & Fadilatussaniatun, Q. (2020). Pengaruh Suhu Ruangan Kelas Terhadap Konsentrasi Belajar Mahasiswa Pendidikan Biologi Semester VII (B). Bio Educatio, 5(1), 377461.

PM 178 tahun 2015 Tentang Standar Pelayanan Pengguna Jasa Bandar Udara

Purwanto, H. (2020). Analisis Kepuasan Penumpang Terhadap Layanan Free Wifi Di Terminal Bandara XYZ Dengan Menggunakan Regresi Linear dan SPSS” (Jurnal system Informasi) Universitas Suryadarma, 7(1), 109-136.

Puta, Eka Riadi (2022). Analisis Pengaruh Suhu Ruangan Terhadap Keluhan MSDS dan Kelelahan Kerja Pada PT ETB. Skripsi, Prodi Teknik Industri.

Roby, F., & Junadhi, J. (2019). Sistem Kontrol Intensitas Cahaya, Suhu dan Kelembaban Udara Pada Greenhouse Berbasis Raspberry PI. JTIS, 2(1).

Sagala, R. (2017). Analisis Faktor-faktor yang Mempengaruhi Tingkat Kepuasan Hotspot (WiFi). Studi kasus Mahasiswa Fakultas Ekonomi Universitas Katolik Santo Thomas Sumatera Utara. Jurnal Manajemen dan Bisnis, 16(1), 91-109.

Saragih, R.A Nafameryl. (2022). Pengaruh Kualitas Pelayanan Ruang Tunggu Dan Fasilitas Terminal Keberangkatan Domestik Terhadap Kepuasan Penumpang Di Yogyakarta Internasional Airport. Skripsi, Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta.

Sarinda, A., Sudarti, S., & Subiki, S. (2017). Analisis perubahan suhu ruangan terhadap kenyamanan termal di gedung 3 FKIP Universitas Jember. Jurnal Pembelajaran Fisika, 6(3), 312-318.

Setiani, B. (2015). Prinsip-prinsip pokok pengelolaan jasa transportasi udara. Jurnal Ilmiah Widya, 3(2), 103-109.

Setyawan, Oki Ananta. (2023). Pengaruh Fasilitas Ruang Tunggu Keberangkatan Terhadap Kepuasan Penumpang Garuda Indonesia di UPBU Kalimarau Berau. Flight Attendant Kedirgantaraan: Jurnal Public Relation, Pelayanan, Pariwisata 5.2 (2023): 216-220.

Sudaryono. (2016). Manajemen Pemasaran: Teori dan Implementasi. Jogjakarta: Penerbit Andi Tjiptono, Fandi. 2008. Strategi Pemasaran Jogjakarta: Penerbit Andi

Sugiyono. (2018). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung. Alfabeta.

Sujarweni, V. Wiratna. (2014). Metode Penelitian: Lengkap Praktis, dan Mudah Dipahami. Pustaka Baru Press

Umar, S.H., & Pameswari, F. (2019). Pengaruh Fasilitas Free Wifi dan Charging Station Terhadap Kepuasan penumpang Bandar Udara Internasional Supadio Pontianak. Jurnal Manajemen Dirgantara, 12(12), 1118-126.

Undang-Undang Republik Indonesia Nomor 1 Tahun 2009 Tentang Penerbangan

Wahyuni, L., & Dewi, R. K. (2017). Pelestarian Transportasi Bendi Oleh Komunitas Bendi Kota Padang Sebagai Warisan Budaya. Jurnal Poli Bisnis, 9(1).

Wardhani Sartono dkk. (2016). Bandara Udara. Pengenalan dan Perancangan Geometrik Runway, Taxiway, dan Apron.

Wartono, F., Effendi, M. M., & Rifalni, E. (2019). Temperature Monitoring System to Maintain Foods Resistance Towards Storage Rooms Using Fuzzy Logic Methode. Jurnal ilmiah Informatika, 14(1), 38-47.

Wulandari, Yunita. (2022). Analisis Pengaruh Ketersediaan Fasilitas Free wifi Terhadap kepuasan Penumpang Ruang Tunggu Terminal Bandara Sultan Muhammad Salahuddin Bima Nusa Tenggara Barat (NTB). Skripsi, Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta.

Yuhefizar. (2008). 10 jam Mengenal Internet Teknologi dan Aplikasinya. Penerbit PT Elex Media Komputindo: Jakarta

Downloads

Published

2024-04-01

How to Cite

Rofi Aditya Nugroho, & Annike Resty Putrie. (2024). Pengaruh Ketersediaan Fasilitas Pada Ruang Tunggu Terhadap Kepuasan Penumpang di Bandar Udara Sultan Mahmud Badaruddin II Palembang. Jurnal Manajemen Kreatif Dan Inovasi, 2(2), 34–43. https://doi.org/10.59581/jmki-widyakarya.v2i2.2960

Similar Articles

<< < 1 2 

You may also start an advanced similarity search for this article.