Faktor-Faktor Yang Mempengaruhi Kepuasan Masyarakat Dalam Program Jaklingko

Yanti Apriyani; Hajarudin Hajarudin; Aep Saefullah; Ika Agustina; Moh. Tahang; Siska Dwi Rahayu; Imelda Krisanti; Melati Suci Anjar Kusuma

doi:10.59581/jmk-widyakarya.v2i2.2879

Authors

Yanti Apriyani STIE Ganesha Jakarta
Hajarudin Hajarudin STIE Ganesha Jakarta
Aep Saefullah STIE Ganesha Jakarta
Ika Agustina STIE Ganesha Jakarta
Moh. Tahang STIE Ganesha Jakarta
Siska Dwi Rahayu STIE Ganesha Jakarta
Imelda Krisanti STIE Ganesha Jakarta
Melati Suci Anjar Kusuma STIE Ganesha Jakarta

DOI:

https://doi.org/10.59581/jmk-widyakarya.v2i2.2879

Keywords:

Jaklingko, service, community satisfaction

Abstract

This study aims to determine what are the factors that become community satisfaction in the jaklingko program. DKI Jakarta is an area whose population is growing rapidly, the more the population the more transportation there is. Therefore, the gevornment needs an integrated transportation system, one of which is Jaklingko, one of the programs in DKI Jakarta. The population in this study are people or consumers who use the services of jaklingko transportation, especially city transportation on the Andara-Blok M route. The data collection technique uses the interview method by conducting in-depth interviews with 6 informants with different ages and professions. Anlysis technique used is qualitative method. The result showed a positive effect. Community satisfaction is proven that the use of jaklingko transportation is very helpful, starting from the price to the services provided.

References

As’ad, I., Ha, I., Oktavera, R., Holle, M. H., Marhawati, Azuz, F., & Saefullah, A. (2023). Web-Based Application for Determining Clove Oil Selling Prices Using the Topsis Method. Proceedings of the International Conference on Technology, Education, and Science, 5(1), Article 1.

Fadli, M. R. (2021). Memahami desain metode penelitian kualitatif. Humanika, 21(1), 33–54. https://doi.org/10.21831/hum.v21i1.38075

Firlana, H. (2018). Analisis SWOT dalam meningkatkan program Jak Lingko. OSF Preprints, Article 8nwtf. https://ideas.repec.org//p/osf/osfxxx/8nwtf.html

Gitleman, Lisa., & Kleberger, J. (2014). 済無No Title No Title No Title. Paper Knowledge . Toward a Media History of Documents.

Hidayatullah, S., Saefullah, A., Kohar, A., & Syahreza, A. (2024). Pengenalan Investasi Pasar Modal Bagi Kalangan Mahasiswa dan Pelajar Melalui Seminar Edukasi. I-Com: Indonesian Community Journal, 4(1), 298–310. https://doi.org/10.33379/icom.v4i1.4026

Mote, F. (2022). Terhadap Pelayanan Publik. Universitas Stuttgart, 1(2), 46–59.

Prilita, D., & Fahria, N. (2021). ANALISIS KEPUASAN PELANGGAN ANGKUTAN FEEDER LRT JAKARTA RUTE RAWAMANGUN – KELAPA GADING [S1, Universitas Mercu Buana]. https://repository.mercubuana.ac.id/67705/

Rajab, R., & Yuliansyah, E. (2019). Efektivitas Program JAK Lingko Dalam Penataan Moda Transfortasi Umum Di Kawasan Tanah Abang DKI Jakarta (Jakarta). STIA LAN. //lib.stialan.ac.id%2Findex.php%3Fid%3D8361%26p%3Dshow_detail

Rohmad, Z. (2017). Faktor-faktor yang mempengaruhi kepuasan masyarakat dalam pelayanan publik di Dinas Kependudukan dan Catatan Sipil Kabupaten Magetan. Habitus: Jurnal Pendidikan, Sosiologi, & Antropologi, 1(1), 24. https://doi.org/10.20961/habitus.v1i1.18852

Saefullah, A. (2022a). Analisa Tingkat Kepuasan Pelanggan Terhadap Kualitas Pelayanan Pada Toko Online Shop XYZ. Economic and Business Management International Journal (EABMIJ), 4(03), Article 03. https://doi.org/10.556442/eabmij.v4i03.221

Saefullah, A. (2022b). Peran Motivasi Ekstrinsik dan Pelatihan Digital Marketing dalam Meningkatkan Kinerja Pelaku UMKM di Belitung Timur. 6, 5025–5027. https://doi.org/10.31316/jk.v6i2.4061

Saefullah, A., & Agustina, I. (2023). EFEKTIFITAS PROGRAM WEBINAR KEWIRAUSAHAAN BAGI MAHASISWA STIE GANESHA. ANALISIS, 13(1), Article 1. https://doi.org/10.37478/als.v13i1.2520

Saefullah, A., Fadli, A., & Fariha, H. (2023). Local wisdom-based tourism and creative economy development strategies in Cisantana Village. Jurnal Pariwisata Pesona, 8(2), Article 2. https://doi.org/10.26905/jpp.v8i2.11357

Saefullah, A., H.Holle, M., Sipatu, L., Nurasiah, & As’ad, I. (2023). Pareto Principle of Photography Business; A Qualitative Study of NVIVO Approach 12. Proceedings of the International Conference on Technology, Education, and Science, 5(1), Article 1.

Sartini, U., Minarsih, M. M., & Wulan, H. S. (2016). Faktor-Faktor Yang Mempengaruhi Kepuasan Masyarakat Dalam Pengurusan Kartu Identitas Penduduk (Ktp-El) Dan Dokumen Kependudukan Di Kantor Dinas Kependudukan Dan Pencatatan Sipil Kota Semarang. Journal of Management, 2(2), 1–18.

Suarna, I. F., Sesario, R., Khasanah, Juhara, S., M.M, A., Zaena, R. R., Saefullah, A., Setiadi, B., Sutangsa, & Kamaruddin, M. J. (2022). Manajemen Logistik. Cendikia Mulia Mandiri.

Sugiyono,. (2013). Metode Penelitian Kuantitatif, Kualitatif, Dan R&D. Afabeta.