Analisis Audit Sistem Informasi Pada Pengaruh Pelayanan Nasabah di BPJS Ketenagakerjaan:  (Studi Kasus BPJS Ketenagakerjaan Binjai)

Ikhsan Arif; Prisa Abela; Nurul Syahrani; Dina Ervianna Simarmata

doi:10.59581/jusiik-widyakarya.v2i3.3696

Authors

Ikhsan Arif STMIK Kaputama
Prisa Abela STMIK Kaputama
Nurul Syahrani STMIK Kaputama
Dina Ervianna Simarmata STMIK Kaputama

DOI:

https://doi.org/10.59581/jusiik-widyakarya.v2i3.3696

Keywords:

Information System Audit, Service Influence, BPJS Ketenagakerjaan

Abstract

Information system audits have an important role in ensuring the quality of customer service at BPJS Ketenagakerjaan. This study aims to analyze the effect of information system audits on customer service at BPJS Ketenagakerjaan, with a case study focus on the Binjai branch office. The background of this research is the important role of information systems in supporting BPJS Ketenagakerjaan operations and services. Along with technological developments, the reliability, security and efficiency of information systems are crucial in maintaining the quality of service to customers. Therefore, an information system audit is needed to ensure that the system runs according to predetermined standards and is able to provide the best service.

References

Kristian, M., & Imelda, E. (2017). Analisis Faktor Yang Mempengaruhi Pelaksanaan Audit Berbasis Teknologi Informasi. Jurnal Akuntansi, 19(2), 295.

Putra, S. D., Herman, H., & Yudhana, A. (2023). Audit Tata Kelola Academic Information System Menggunakan Framework Cobit 2019. Jurnal Teknologi Informasi Dan Ilmu Komputer, 10(3), 467–474.

Suranto, B., Hanum, F. F., & Haryono, K. (2014). Audit Sistem Informasi RSUD Sleman Untuk Monitoring dan Evaluasi Kinerja Sistem. Seminar Nasional Informatika Medis V, 48–57.

Haryanti, D. (2021). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Peserta Di BPJS Ketenagakerjaan Cabang Madiun.

Khafid, M., Widianto, A., & Widianto, A. (2017). PENINGKATAN KUALITAS PELAYANAN PESERTA BPJS KETENAGAKERJAAN DENGAN METODE FUZZY-SERVQUAL DAN INDEX PGCV (Studi Kasus BPJS Ketenagakerjaan Cabang Perintis Brebes).

Putra, S. D., Herman, H., & Yudhana, A. (2023). Audit Tata Kelola Academic Information System Menggunakan Framework Cobit 2019.