Eksplorasi Corporate Guest Experience dalam Menilai Layanan Kamar dan Ruang Meeting di Whiz Prime Khatib Sulaiman Padang

Raysa Apriana Firdaus; Hendi Azwar

doi:10.59581/jmpp-widyakarya.v2i3.4047

Authors

Raysa Apriana Firdaus Universitas Negeri Padang
Hendi Azwar Universitas Negeri Padang

DOI:

https://doi.org/10.59581/jmpp-widyakarya.v2i3.4047

Keywords:

Exploration, Corporate Guests, Room Service And Meeting Room, Custumer Experience Dimension

Abstract

The study aims to explore the experience of corporate guests in evaluating room and meeting room services at the Whiz Prime Hotel Padang. The approach used in this research is qualitative research with an exploratory approach. Interviews, and documentation used for the data collection process. There are five informants from corporate guests who have already used the rooms and meeting rooms at the Whiz Prime Hotel Padang. By listening and transmitting and using Nvivo, QSR International software for qualitative data analysis. The results of this study show that the custumer experience dimension has a strong correlation with the corporate guest experience at the Whiz Prime Hotel Padang. As seen from the guest experience during your stay, the custumer experience dimension plays an important role for guests, staff and hotel Whiz Prime Hotel Padang. Companies can look at complaints as well as improve existing facilities to gain the experience of guests staying so that they can have a positive impact on the future of the hotel

References

Ajeng Putri, K. (2023). Determinan customer experience, value, trust, satisfaction and loyalty produk body care Vaseline (Doctoral dissertation, Sekolah Tinggi Ilmu Ekonomi Indonesia).

Doroshenko, L. (2021). Ways of protecting rights of the parties to the corporate agreement: Problem issues of theory and practice. Law Ukr.: Legal J., 97.

Fadhlan, M., & Subakti, G. E. (2022). Perkembangan industri wisata halal Indonesia dan dunia. Indonesia Journal of Halal, 5(1), 76–80.

Hasan, G., Lim, J., Fernandes, N., & Eddison, T. (2023). Analisa penerapan manajemen hubungan pelanggan pada UMKM MM. Gemini di Kota Batam. Jurnal Minfo Polgan, 12(1), 747–752.

Iradawati, S. N., & Romadhana, W. N. D. (2020). Pengaruh kualitas pelayanan terhadap keputusan menginap (Studi pada tamu hotel Hasanah Jaya di Surabaya). Yos Soedarso Economic Journal (YEJ), 2(1), 42–47.

Mantala, R., & Firdaus, M. R. (2016). Pengaruh customer experience terhadap customer satisfaction pada pengguna smartphone Android (Studi pada mahasiswa Politeknik Negeri Banjarmasin). JWM (Jurnal Wawasan Manajemen), 4(2), 153–164.

Nazaruddin, M. A. (2023). Pengaruh servicescape dan interaksi sosial terhadap loyalitas pelanggan melalui customer experience sebagai variabel mediasi (Doctoral dissertation, Universitas Komputer Indonesia).

Suardana, I. K., & Nurhayati, N. (2019). Kinerja waiter/waitress dalam upaya meningkatkan kualitas pelayanan (Studi kasus di Hotel Sahid Raya Yogyakarta). Jurnal Nusantara, 2(2), 13–19.