Karmila Karmila, Ismanto Ismanto, and Fitri Kumalasari. “Pengaruh Dimensi Service Quality Terhadap Kepuasan Pelanggan Rumah Sakit Benyamin Guluh (RSBG) Kolaka”. Jurnal Manajemen Kreatif dan Inovasi 1, no. 4 (September 15, 2023): 235–256. Accessed October 5, 2024. https://ifrelresearch.org/index.php/jmki-widyakarya/article/view/1293.