OKI LESTARI; PURWATININGSIH PURWATININGSIH; RATIH SETYO RINI. Analisis Pengukuran Kepuasan Konsumen dengan Pendekatan Customer Satisfaction Indeks Pada E-Commerce di Jakarta. Jurnal Manajemen Kreatif dan Inovasi, [S. l.], v. 2, n. 3, p. 180–191, 2024. DOI: 10.59581/jmki-widyakarya.v2i3.3843. Disponível em: https://ifrelresearch.org/index.php/jmki-widyakarya/article/view/3843. Acesso em: 5 oct. 2024.