"Studi Kualitatif tentang Tingkat Kepuasan Pasien Home Care di Jawa Barat: Evaluasi Layanan, Tantangan, dan Harapan ke Depan"

Authors

  • Bugie Zurisdianto Pamungkas Universitas Sangga Buana
  • Dety Mulyanti Universitas Sangga Buana

DOI:

https://doi.org/10.59581/diagnosa-widyakarya.v1i2.204

Keywords:

Home Care, Home Health services,

Abstract

This study aims to evaluate the level of patient satisfaction with home care services in West Java. The research method used is qualitative study with survey and face-to-face techniques on 10 home care patients and 10 patient families in West Java. The results of the study showed that patients and patient families were very satisfied with the home care services because they provided comfort and fulfilled patient needs. In addition, healthcare workers who worked in the field of home care felt connected and useful in providing personal care focused on the patient. However, the study also identified several challenges in home care services, such as coordination between healthcare workers and families, as well as accessibility and quality of home care services. Therefore, support and cooperation from various parties, such as patient families, the community, and the government, are needed to improve the quality of home care services and ensure that patients receive the best care at home.

References

Kemenkes RI. (2018). Riset Kesehatan Dasar. Jakarta: Badan Penelitian dan Pengembangan Kesehatan Kementerian Kesehatan RI.

Saiful, D. (2020). Implementasi Layanan Home Care Sebagai Upaya Peningkatan Kualitas Pelayanan Kesehatan. Jurnal Ilmiah Kesehatan, 12(1), 50-58.

Yulianto, Y., & Santoso, B. (2019). Evaluasi Kepuasan Pasien Terhadap Pelayanan Home Care di Rumah Sakit Panti Rapih Yogyakarta. Jurnal Kesehatan Masyarakat, 15(2), 171-178.

Irawati, S., & Anggono, R. (2018). Tantangan Layanan Home Care di Indonesia. Jurnal Manajemen Kesehatan Indonesia, 6(2), 49-56.

Kusuma, H., & Putri, N. (2021). Faktor-Faktor yang Mempengaruhi Kepuasan Pasien Terhadap Layanan Home Care di Wilayah Jakarta Selatan. Jurnal Administrasi Kesehatan Indonesia, 9(1), 17-24.

Nursalam, N. (2018). Metodologi Penelitian Ilmu Keperawatan: Pendekatan Praktis. Jakarta: Salemba Medika.

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Published

2023-05-05

How to Cite

Bugie Zurisdianto Pamungkas, & Dety Mulyanti. (2023). "Studi Kualitatif tentang Tingkat Kepuasan Pasien Home Care di Jawa Barat: Evaluasi Layanan, Tantangan, dan Harapan ke Depan". DIAGNOSA: Jurnal Ilmu Kesehatan Dan Keperawatan, 1(2), 87–94. https://doi.org/10.59581/diagnosa-widyakarya.v1i2.204

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