Theoretical Review Study: Peran Dan Fungsi Mutu Pelayanan Kesehatan Di Rumah Sakit

Authors

  • Wo'i Megah Mayang Sari Paraisu Universitas Sangga Buana YPKP
  • Dety Mulyanti Universitas Sangga Buana YPKP

DOI:

https://doi.org/10.59581/diagnosa-widyakarya.v1i1.164

Keywords:

Function, Health Service Quality, Hospital

Abstract

The roles and functions of quality management, known as total management quality, can be interpreted as a system that helps an organization, hospital, or business entity to oversee every activity and duties and responsibilities needed to maintain the quality or quality of service. Efforts to improve the quality of health services are the most important step to increase the competitiveness of Indonesian businesses in the health sector. The purpose of this theoretical review study is to find out how the role and function of the quality of health services in hospitals. The method used is a theoretical review by analyzing and comparing existing theories. The results of this theoretical review study are the role and function of quality as an effort that is carried out continuously, systematically, objectively, and integratedly in determining problems and causes of health service quality problems based on predetermined standards with effectiveness, efficiency, protection and acceptance of health services. It can be concluded that service quality and good quality will greatly influence health services in hospitals. Patients getting comprehensive health services will increase patient satisfaction in the treatment program so that the quality of health services will increase. Hospitals also need to improve the quality of quality health services. Quality also has a function as a reference or benchmark in managing the quality provided by a hospital. So that in its implementation it is necessary to carry out monitoring and evaluation.

References

Alfiana, Alfina T. (2019). Analisis Mutu Pelayanan Kesehatan di Rumah Sakit Tingkat IV Kota Madiun Tahun 2019. Skripsi Kesehatan Masyarakat Stikes Bhati Husada Mulia. Stikes Bhakti Husada Mulia Madiun : Diterbitkan.

Hartati, N.Y. (2014). (2014). Penilaian Kinerja RSUD Dr. Pirngadi Medan dengan Menggunakan Pendekatan Balanced Scorecard. Medan. Unversitas Sumatera Utara.

Idris, Haerawati. (2019). Mutu Pelayanan Kesehatan. Palembang: UPT. Penerbit dan Percetakan UNSRI.

Indrasari, Meithiana. (2019). Pemasaran dan Kepuasan Pelanggan. Surabaya: Unitomo Press.

Kambong, M. dkk. (2013). Hubungan antara Pelayanan Perawat dengan Kepuasan Pasien di Puskesmas Talawan Kecamatan Minahasa Utara. Naskah Publikasi. Fakultas Kesehatan Masyarakat. Universitas Sam Ratulangi Manado

Nurfauzi, M. (2013). Studi Tentang Kualitas Pelayanan Kesehatan Dalam Memberikan Kepuasan Masyarakat Pada Puskesmas Desa Genting Tanah Kecamatan Kembang Janggut Kabupaten Kutai Kartanegara. eJournal Administrasi Negara

Pohan, Imbalo. (2017). Jaminan Mutu Layanan Kesehatan: dasar-Dasar Pengertian Dan Penerapan. Jakarta: EGC

Sriyani. (2016).Tantangan Pengintegrasian Jaminan Kesehatan Daerah Ke Dalam Jaminan Kesehatan Nasional Untuk Mewujudkan Cakupan Pelayanan Kesehatan Universal.

Undang-Undang Nomor 32 tahun 2009 tentang Pelayanan Kesehatan

Downloads

Published

2023-02-28

How to Cite

Wo’i Megah Mayang Sari Paraisu, & Dety Mulyanti. (2023). Theoretical Review Study: Peran Dan Fungsi Mutu Pelayanan Kesehatan Di Rumah Sakit. DIAGNOSA: Jurnal Ilmu Kesehatan Dan Keperawatan, 1(1), 46–52. https://doi.org/10.59581/diagnosa-widyakarya.v1i1.164

Most read articles by the same author(s)

1 2 > >> 

Similar Articles

<< < 3 4 5 6 7 8 9 10 11 12 > >> 

You may also start an advanced similarity search for this article.